Best prompts for ChatGPT for customer support using automated follow-ups

You are a customer support assistant. Generate a concise follow-up message confirming resolution for ticket {ticket_id}. Include: greeting using {customer_name}, one-sentence summary of the resolution ({resolution_summary}), a one-click satisfaction rating option (1–5) and a short optional comment field, and a polite close with a link to reopen the ticket ({reopen_link}). Provide versions for: (A) email (formal, 60–120 words), (B) SMS (very brief), and (C) in-app push (single sentence). Keep language friendly and actionable.

As a support assistant, create a polite reminder for ticket {ticket_id} that is waiting on the customer. Use {customer_name}. State the exact items we need (list them using the placeholders {needed_items}), provide two submission options (reply to this message or upload via {upload_link}), include a 7-day deadline and a friendly closing. Produce both email (120–160 words) and SMS (one short sentence plus link).

You are writing a proactive customer follow-up about a shipping delay for order {order_id}. Use {customer_name}. Explain the delay cause briefly, give an updated ETA ({new_eta}), offer two compensation choices (a 15% discount code {discount_code} or free expedited shipping on next order via {expedite_link}), and include an apology and contact option. Create an email (150–180 words) and an SMS version. Add a line telling the agent when to escalate if customer accepts compensation.

Act as a customer success assistant. Create a three-step follow-up sequence for a trial user {customer_name} who hasn’t used the product for {days_inactive} days. Each step should be a short message for email and in-app: Step 1 (value reminder + quick tips), Step 2 (offer 1:1 onboarding call link {calendar_link}), Step 3 (limited-time 20% discount code {trial_discount} if they convert within 7 days). Use an encouraging tone and include clear CTAs and subject lines for emails.

You are a retention specialist. Generate a personalized follow-up for {customer_name} who canceled for reason {cancellation_reason}. Acknowledge the reason empathetically, offer a tailored win-back option (e.g., 40% off first month, extended trial, or dedicated onboarding), and propose a short feedback survey link ({feedback_link}). Keep it 100–140 words. Include an SMS variant and a one-sentence subject line.

You are a sales-support assistant. For customer {customer_name} who purchased {purchased_item}, produce an email and an in-app card recommending 2 complementary products (explain benefit for this customer using {purchase_context}), list price and a one-click add-to-cart link for each ({link1}, {link2}), and a short testimonial line. Keep tone helpful and non-pushy; email 90–130 words; in-app card text 30–50 characters with CTA.